Floral & Plant Specialist

Job Summary

Description

POSITION SUMMARY

Flowers:

Prepare Trim water and prepare flowers for display. Receive flowers from suppliers including verifying correct quantities refusing flowers that are not in acceptable condition and logging in flowers received. Design and create custom floral arrangements for public areas restaurant outlets banquets and guest rooms. Deliver flowers and floral displays/arrangements to customers property sites or off-site locations. Follow up with customer or department to ensure floral order is delivered as requested. Coordinate site set-up of floral displays/arrangements. Keep storeroom neat and clean at all times. Follow checklist for cleaning shop before closing.

Landscape:

Responsible for supervising and maintaining the hotels landscaped areas gardens lawns plants trees and irrigation systems to ensure a clean healthy safe and visually appealing environment that meets the hotels standards.

Supervise daily landscape and gardening maintenance activities monitor plant health irrigation fertilization pruning and lawn care Inspect and maintain irrigation systems and coordinate necessary repairs assign daily tasks and monitor the performance of the landscaping team conduct regular inspections of all hotel outdoor areas maintain inventory of plants fertilizers tools and irrigation materials coordinate with Engineering and external contractors when required prepare daily and weekly maintenance reports ensure compliance with hotel safety environmental and quality standards maintain the overall appearance of the hotels gardens and outdoor areas to luxury hospitality standards.

Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach bend twist pull and stoop; grasp turn and manipulate objects; move up and down stairs and/or service ramps; move lift or carry objects weighing less than or equal to 25 pounds; stand sit or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools equipment and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Complete appropriate safety training and certifications to perform work tasks.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals fertilizer pesticides blood borne pathogens etc. including using Material Safety Data Sheets (MSDS).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Address guests service needs in a professional positive and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.

Communication

• Speak to guests and co-workers using clear appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Reach overhead and below the knees including bending twisting pulling and stooping.
• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Visually inspect tools equipment or machines (e.g. to identify defects).
• Move up and down stairs and/or service ramps.
• Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance.
• Stand sit or walk for an extended period of time or for an entire work shift.

Inventory

• Keep storeroom neat and clean at all times.

Safety and Maintenance

• Follow checklist for cleaning shop before closing to ensure shop is ready for opening.

CRITICAL COMPETENCIES

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Required

Supervisory Experience: Required

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

IC

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