Front Office Supervisor

About the Role

Hilton is seeking a Front Office Supervisor to manage the daily operations of the front office and guest services teams. This full-time role, based in Saudi Arabia, involves ensuring outstanding service for all guests, overseeing check-in and check-out processes, and resolving guest concerns. The Front Office Supervisor will lead a team of front desk agents and guest service representatives to meet the hotel’s service standards, focusing on delivering memorable guest experiences.

Key Responsibilities

• Oversee daily front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor guest satisfaction, address service issues, and guide the team in implementing improvements to enhance the guest experience.
• Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training to ensure the team is informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Required Qualifications

• Proven experience (5-10 years) in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the capacity to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Ability to work flexible hours, including nights, weekends, and holidays.

Company Overview

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture. The company focuses on delivering exceptional experiences for guests and fostering a supportive environment for its Team Members. Hilton's core values include Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focus on the Now. The company has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.

Application Process

Interested candidates are encouraged to apply to join Hilton and contribute to its mission of providing hospitality. Further details regarding the application process can be found on the Hilton Careers Blog.