مدير الدعم الخارجي
Asmacs Contracting Est.في الموقع - السعودية - Ras al Khair
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب السعودية
تفاصيل الوظيفة
- Lead and mentor a global team of offshore support engineers, fostering a high-performance culture and ensuring consistent service delivery.
- Develop and implement robust operational strategies to optimize support processes, reduce resolution times, and enhance customer satisfaction.
- Manage the offshore support budget, track expenditures, and identify cost-saving opportunities without compromising service quality.
- Act as the primary escalation point for critical customer issues, driving swift and effective resolution and communicating progress to stakeholders.
Desired Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
- Minimum of 7 years of progressive experience in technical support or IT operations, with at least 3 years in a management capacity.
- Proven experience managing geographically dispersed teams, ideally with offshore or nearshore operations.
- Strong understanding of ITIL framework and best practices for incident, problem, and change management.
هذا الإعلان منشور على تنقيب السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.