أخصائي دعم تقنية المعلومات

• Provide technical support to employees for hardware, software, network, and system-related issues.

• Install, configure, and maintain computers, laptops, printers, and other IT equipment.

• Troubleshoot hardware, software, email, connectivity, and network issues.

• Manage user accounts, access permissions, passwords, and basic system configurations.

• Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.

• Assist with IT onboarding and offboarding, including equipment setup and system access.

• Monitor and maintain IT assets, inventory, and equipment records.

• Coordinate with IT vendors and service providers when required.

• Respond to IT support requests and ensure issues are resolved within appropriate timelines.

• Maintain accurate records of technical issues, solutions, and IT support activities.

• Ensure compliance with company IT policies, information security requirements, and procedures.

Desired Candidate Profile

• Bachelor’s degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.

• 2–5 years of relevant experience in IT support, help desk, or technical support.

• Good knowledge of Windows operating systems, Microsoft 365, hardware, networking, and troubleshooting.

• Familiarity with Active Directory, user account management, and access permissions is preferred.

• Good understanding of basic network concepts, including TCP/IP, LAN/WAN, Wi-Fi, and VPN.

• Strong troubleshooting, problem-solving, and communication skills.

• Ability to provide professional and timely technical support to end users.