Guest Experience Expert Saudi Only

About the Role

Luxury Collection is seeking a Guest Experience Expert to join their team. This full-time role, open to Saudi nationals only, focuses on creating memorable and unique experiences for guests throughout their stay, moving beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Role Overview

The Guest Experience Expert is empowered to deliver a wide range of services, guiding guests from arrival to departure. This role emphasizes proactive service delivery and the ability to take initiative to meet guest needs and operational requirements.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete required reports accurately.
• Share information about local attractions and highlights with guests.

Requirements and Standards

• Maintain a safe workplace environment.
• Adhere to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets.
• Uphold established quality standards.
• Ensure professional uniform, personal appearance, and communication at all times.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About Luxury Collection

The Luxury Collection Hotels & Resorts, part of Marriott International, operates over 120 properties in more than 35 countries. With a heritage dating back to 1906 under the Italian CIGA brand, Luxury Collection focuses on providing authentic experiences and creating lasting memories for luxury travelers. Each property serves as a unique expression of its locale, offering a portal to the destination's cultural charms and treasures.

Commitment to Diversity and Inclusion

Marriott International is an equal opportunity employer committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, recognizing that a blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status.