مدير عمليات المتجر (الأغذية والمشروبات)

Job description

Store Operations Manager (F&B) – TIANLALA

Location: Al Olaya, Riyadh, Saudi Arabia

Employment Type: Full-time

About TIANLALA

TIANLALA is a Chinese beverage and ice cream brand expanding into the Saudi Arabian and GCC markets.

Our mission is to bring more diverse, delicious, and affordable beverage choices to consumers, making everyday life more enjoyable.

We are committed to developing the modern tea beverage market across the GCC by combining Chinese beverage culture, innovative products, and localized operations.

About the Role

We are looking for a hands-on Store Operations Manager to lead our Riyadh store operations and drive both online and offline sales growth.

Key Responsibilities

1. Online Sales Growth

• Manage food delivery platforms such as Keeta and HungerStation.
• Optimize menus, product listings, pricing, and promotions.
• Plan and execute campaigns to increase online orders and revenue.

2. Offline Sales Growth

• Develop local marketing activities and in-store promotions.
• Attract new customers and improve customer retention.
• Identify opportunities to improve store sales performance.

3. Store Operations

• Manage daily operations, staff, inventory, and service quality.
• Maintain operational standards and customer satisfaction.
• Solve operational issues and improve efficiency.

4. Data Analysis

• Monitor daily and weekly sales performance.
• Analyze sales data using Excel.
• Prepare performance reports and improvement plans.

Requirements

• At least 2 years of experience in F&B, retail, or store operations.
• Experience with food delivery platforms is preferred.
• Good Excel and data analysis skills.
• Good English communication skills; Arabic is a plus.
• Strong execution skills and a results-driven mindset.

Why Join Us?

• International Experience: Gain valuable cross-cultural working experience with a Chinese brand expanding in the Middle East.
• Cultural Exchange: Learn about Chinese tea and beverage culture, innovative products, and modern F&B business practices.
• Career Growth: Be part of our early-stage GCC expansion and grow your career as our business develops.
• Real Impact: Take ownership of store performance and directly contribute to business growth.

Skills

• At least 2 years of experience in F&B, retail, or store operations.
• Experience with food delivery platforms is strongly preferred.
• Good Excel and basic data analysis skills.
• Good English communication skills; Arabic is a plus.
• Strong execution skills, problem-solving ability, and a results-driven mindset.
• Ability to work flexible shifts, including weekends.