F&B Service Expert

About The Ritz-Carlton Hotel Company, ***

The Ritz-Carlton Hotel Company, *** operates over 100 award-winning hotels globally, known for providing luxury service. The company focuses on creating memorable guest experiences and maintaining high standards of guest care and comfort. The Ritz-Carlton is part of the Marriott International portfolio of brands.

Role Overview: F&B Service Expert

The F&B Service Expert is responsible for creating a memorable and unique dining experience for guests, extending beyond basic food and beverage service. This role involves taking initiative to offer a range of services that ensure guest enjoyment and satisfaction. The position is full-time and based in the Red Sea region, requiring 0-1 years of experience.

Key Responsibilities

• Setting tables and preparing dining areas for guests.
• Communicating effectively with the kitchen staff regarding orders and guest requests.
• Interacting with and serving guests, ensuring their needs are met throughout their experience.
• Cleaning and maintaining work areas and storage facilities to ensure hygiene and organization.
• Reviewing menus to verify information and assist guests with selections.
• Ensuring all transactions contribute positively to the overall guest experience.
• Adhering to company guidelines, procedures, and quality standards.
• Maintaining a professional appearance and communication style.
• Performing tasks such as moving, lifting, carrying, pushing, and placing objects weighing less than 50 pounds without assistance.
• Reaching high places, bending, turning, stretching, and stooping as required by the role.
• Applying The Ritz-Carlton's "Gold Standards," including the employee promise, credo, and service values.

Work Environment and Physical Requirements

The role requires consistent movement, including standing, sitting, and walking for extended periods. Work surfaces may include sloped, uneven, and potentially slippery areas. Maintaining a safe workspace is fundamental to success. The F&B Service Expert must be capable of performing various physical tasks to ensure guest satisfaction and smooth hotel operations.

Qualifications and Experience

• 0-1 years of experience in a related service role.
• Ability to read and verify information accurately.
• Demonstrated ability to follow company guidelines and procedures.
• Commitment to maintaining quality standards and professional presentation.
• Capability to perform physical tasks as outlined in the responsibilities.

Company Culture

The Ritz-Carlton emphasizes a culture where employees are empowered to be creative, kind, and compassionate. The "Gold Standards" serve as the foundation for daily operations, guiding the team to deliver exceptional luxury service. Joining The Ritz-Carlton provides an opportunity to contribute to a global team within Marriott International and uphold a reputation for excellence in hospitality.