Customer Experience Agent

Job Summary

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and stream includes those who primarily support others by performing skilled technical administrative or operational tasks. Jobs may range from highly supervised entry-level workers technicians and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas who have an ability to execute specialized work to support the top of this career stream individuals work independently and apply standards yet can also make departures from established processes to resolve problems.A colleague at this level works on tasks of limited scope and complexity exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job have knowledge of standardized work routines and methods general facts and information but may need to escalate non-routine problems to a more experienced colleague or job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Required Experience:

Unclear Seniority

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