Customer Relations Officer | مسؤول/ـة علاقات عملاء
تفاصيل الوظيفة
Your Place Is With Us!
Are you someone who sees every challenge as an opportunity to grow?
Do you have strong communication skills, know how to turn problems into solutions, and build impactful relationships?
At Thiqal, we believe customer relations go beyond just answering inquiries; it is an integrated experience that begins with the first point of contact and continues throughout every stage of the customer journey.
We are looking for a Customer Relations Officer to join our team at our sports clubs (Rockies and Vandefy) and contribute to providing an exceptional experience for our customers and members.
Roles and Responsibilities- Communicate with current and potential customers across various channels.
- Introduce club services, programs, and membership packages.
- Follow up with interested customers and convert inquiries into actual memberships.
- Build sustainable relationships with members, enhance their satisfaction, and support renewals.
- Handle feedback and complaints, providing solutions in coordination with the relevant departments.
- Document customer data and follow-up processes using authorized systems.
- Contribute to achieving subscription targets, service quality, and customer satisfaction goals.
- Excellent communication and persuasion skills, with a proactive personality.
- Ability to solve problems and interact professionally with customers.
- Organizational skills and the ability to track multiple tasks.
- Proficiency in Arabic and English.
- Proficiency in computer use; familiarity with Customer Relationship Management (CRM) systems is preferred.
- Previous experience in customer relations, customer service, or sales is preferred.
If you believe that every interaction is an opportunity to create a better experience, your place is waiting at Thiqal!
Are you someone who sees every challenge as an opportunity to grow?
Do you enjoy connecting with people, turning challenges into solutions, and building meaningful relationships?
At THIQAL International Sports, we believe customer relations go beyond answering inquiries. It's about creating exceptional experiences at every stage of the customer journey.
We're looking for a Customer Relations Officer to join our team across our sports brands, ROCKIES and VANDEFY, and help us deliver outstanding experiences to our members and customers.
Key Responsibilities- Communicate with existing and prospective customers across various channels.
- Introduce customers to club services, programs, and membership packages.
- Follow up with prospective customers and convert inquiries into memberships.
- Build lasting relationships, enhance member satisfaction, and support membership renewals.
- Handle customer feedback and complaints, coordinating with relevant departments to provide solutions.
- Maintain accurate customer records and follow-up activities using approved systems.
- Contribute to membership sales, service quality, and customer satisfaction targets.
- Excellent communication, interpersonal, and persuasion skills.
- A proactive, customer-focused mindset with strong problem-solving abilities.
- Good organizational and multitasking skills.
- Proficiency in Arabic is required; English is an advantage.
- Good computer skills; familiarity with CRM systems is preferred.
- Previous experience in customer relations, customer service, or sales is preferred.
If you believe every interaction is an opportunity to create a better experience, your place is waiting at THIQAL!
Open to all qualified applicants
هذا الإعلان منشور على تنقيب السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.