أخصائي إدارة الجودة

Job Summary

The Quality Management Professional supports the implementation, maintenance, monitoring, and continuous improvement of the Quality Management System across STG service operations. The role focuses on ISO 9001 compliance, process documentation, internal audit support, nonconformity and CAPA follow-up, root cause analysis, quality records, KPI monitoring, training coordination, and practical process improvement. The position works closely with cross-functional teams and provides structured back-office support while developing further knowledge of the STG service business.

Required Nationality: Saudi National

Key Responsibilities

Quality Management System (QMS) Support

• Support implementation, maintenance, and continual improvement of the STG Quality Management System in line with ISO 9001 and internal requirements.
• Maintain procedures, process maps, work instructions, forms, and quality records to support consistent operations.
• Support management reviews, quality performance reporting, employee awareness, and follow-up of agreed actions.
• Assist in reviewing process compliance and identifying gaps and improvement opportunities.

Internal Audits, Compliance & Certification Readiness

• Support planning and coordination of internal, external, customer, and certification audits.
• Prepare and organize audit evidence, document findings, and maintain action trackers.
• Follow up corrective actions with responsible stakeholders and monitor progress through closure.
• Support ISO 9001 certification readiness and ongoing compliance activities.

Nonconformity, CAPA & Root Cause Analysis

• Support registration, documentation, investigation, and follow-up of nonconformities and quality issues.
• Facilitate basic root cause analysis using recognized methods and support definition of practical corrective actions.
• Monitor CAPA implementation and assist with effectiveness verification to reduce recurrence.
• Maintain transparent records and escalate overdue or recurring issues to the Quality Manager.

Process Improvement & Quality Performance

• Monitor quality objectives, process KPIs, customer feedback, and action status to identify improvement opportunities.
• Apply PDCA, Lean, and Six Sigma principles to support structured problem solving and process improvement.
• Participate in improvement initiatives focused on process consistency, efficiency, risk reduction, and service quality.
• Support capture and communication of lessons learned and improvement actions.

Document Control & Records Management

• Maintain controlled QMS documents and records, including indexing, archiving, retrieval, retention monitoring, and traceability.
• Support document review cycles and ensure current approved versions are accessible to relevant users.
• Promote disciplined documentation and data protection practices within the assigned scope.

Operational & Customer Quality Support

• Provide back-office quality support to service, project, sales, engineering, and other cross-functional teams.
• Assist in reviewing customer quality requirements and preparing project or service quality documentation.
• Support follow-up of customer concerns and complaints under the direction of the Quality Manager.
• Compile quality information for customer meetings, reviews, and management reporting when required.

Digital Tools, Reporting & Coordination

• Prepare clear quality reports, presentations, action trackers, and basic KPI analyses using Microsoft 365 tools.
• Support structured data collection and improvement of digital quality workflows and reporting.
• Use or learn relevant business systems and reporting tools such as SharePoint, Power BI, SAP, Salesforce, or equivalent platforms.
• Coordinate training sessions, maintain participation records, and support evaluation of training effectiveness.

Required Qualifications

Education

• Bachelor's degree or ongoing university education in Quality Management, Engineering, Computer Science, Information Technology, Business, or a related discipline.
• Relevant quality certifications and demonstrated practical experience may be considered alongside formal education. Experience
• Approximately 3-5 years of relevant experience in quality management, ISO 9001 implementation, compliance, process improvement, project coordination, or a related support function.
• Hands-on exposure to internal audits, nonconformity follow-up, CAPA, RCA, document control, quality records, and KPI monitoring.
• Experience in a service, consulting, telecom, industrial, engineering, energy, or project environment is an advantage; direct power-generation experience is preferred but not mandatory.
• Experience coordinating training, projects, or cross-functional activities is beneficial.

Technical Knowledge

• Working knowledge of ISO 9001 Quality Management Systems.
• Basic-to-intermediate knowledge of internal auditing, nonconformity management, CAPA, and root cause analysis.
• Understanding of process mapping, risk-based thinking, PDCA, Lean or Six Sigma principles.
• Knowledge of document control, record retention, quality KPIs, and management-review support.
• Ability to prepare structured reports, presentations, trackers, procedures, and training materials.

Digital Skills

• Good proficiency in Microsoft Office 365, particularly Word, Excel, PowerPoint, Outlook, and Teams.
• Familiarity with cloud services, networking, system administration, ERP, CRM, or learning-management systems is beneficial.
• Exposure to Power BI, SharePoint, SAP, Salesforce, JIRA, or comparable tools is advantageous; willingness and ability to learn is essential.
• Ability to organize data and produce clear, accurate, and traceable reports.

Certifications

• ISO 9001 Internal Auditor training is preferred.
• Lean Six Sigma Green Belt or another recognized continuous-improvement qualification is advantageous.

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