مدير تطوير الجودة والأدوات

Responsibilities

• Quality assurance: Builds and maintains the quality management system to apply for ISO certifications in Q3-2027. Measured by: ISO Certification by end 2027; support in audit non-conformities.
• Site audits: Plans internal audits; tracks corrective actions to closure. Measured by: Audits done vs plan; actions closed on time.
• Service standards: Writes method statements, checklists. Measured by: Standards issued and in use.
• Tool development: Develops digital tools: service apps, electronic forms; prepares manuals, and conducts trainings. Measured by: Tools launched; user adoption.
• Continuous improvement: Analyses complaints and audit results to fix root causes. Measured by: Repeated-issues reduced.

• Training: Trains staff on standards and new tools. Measured by: Staff trained; post-training audit scores.
  
  

  Decision rights

  •Decides: audit, quality procedures, quality standards, forms and checklists design.

  • Recommends: new systems and tools, certifications, standards.

  • Escalates: repeated non-compliance, critical audit findings, repeated customers quality claims.
  
  

  Requirements

  • Education: Bachelor’s degree in engineering, or quality management. Preferred: Master’s degree.
  • Experience: 2+ years in quality or process improvement. Preferred: Services, facility management, or food-safety environment.
  • Certifications: None required. Preferred: Lean Six Sigma Green Belt.
  • Skills: Process mapping; MS Office; digital forms and workflow tools. Preferred: Low-code app development.