خدمة عملاء

1. Customer service, communication management, and social media account management.

2. Responding to customer inquiries and following up on them professionally.

3. Managing conversations and responses across various communication channels.

4. Drafting professional responses that suit the entity's identity and the nature of the customer.

5. Following up on customer orders and coordinating regarding them.

6. Dealing with various situations and ensuring a positive customer experience.

7. Working on the Salla platform, responding to customers, and following up on their orders.

8. The ability to organize and follow up on a large number of conversations and requests accurately and quickly.

9. Managing the trainee's journey from registration to post-course completion, ensuring the highest level of satisfaction.

10. Handling complaints, resolving issues, and following up until they are closed; addressing and analyzing complaints and suggestions, and issuing reports to improve customer experience.

11. Delivering certificates to trainees and collaborating entities.

12. Coordinating interview schedules with local companies and lecturers' schedules, and following up on course execution dates.