Sales Executive

About Accor and the Role

Accor is a global hospitality group encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. This full-time Sales Executive position is for a hotel within the Accor network. The role focuses on driving sales and managing client relationships to meet established targets, contributing to a positive impact for customers, colleagues, and the planet.

Key Responsibilities

• Manage a pre-determined number of key accounts, key prospects, and other active accounts to ensure maximum production and meet set targets.
• Maintain valid call objectives and relevant action plans for each key account/prospect, ensuring timely follow-up.
• Prospect new accounts for Sofitel Al Khobar the Corniche and other Sofitel Luxury Hotels worldwide, following the sales process to convert them into producing accounts.
• Ensure all accounts are properly updated in Opera, maintaining up-to-date activity and rate information.
• Action group and event inquiries, ensuring accurate handover to the Inspired Meeting team for follow-up.
• Support the Sales Co-ordinator in their roles, such as ensuring adequate sales kits are available.
• Communicate client requirements accurately and timely to all internal departments to ensure superior guest service.
• Ensure accurate follow-up and communication internally with reservations and accounting departments, and provide confirmation to clients.
• Maintain accurate rate sheets at all times and communicate any obstacles to completing action plans to the ADOS/DOSM.
• Arrange and manage familiarization/educational trips in line with business needs.
• Respond within 24 hours to group/banqueting requests, checking space/rates in Opera and communicating with the Inspired Meeting Manager for further follow-up.

Candidate Requirements

• Experience required: 2-4 years in a relevant field.
• Punctual attendance for duty, wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance and hygiene, adhering to hotel and department appearance standards.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and all other departments.
• Read and understand the hotel’s Employee Handbook and adhere to hotel rules, regulations, and policies, particularly those related to Fire, Hygiene, Health, and Safety.
• Comply with local legislation as required.
• Be responsive to departmental changes dictated by hotel needs.
• Demonstrate flexibility to extend job duties and carry out any other reasonable responsibilities within job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• Attend training and meetings as and when required.

Work Environment and Culture

Accor fosters an environment that values individual contributions and offers opportunities for development and advancement. The company emphasizes responsible hospitality, where every action contributes to creating a positive and memorable impact for customers, colleagues, and the planet.