قائد تقني لمنصة ServiceNow

We are looking for an experienced ServiceNow Technical Lead with 5–7 years of hands-on ServiceNow experience to lead the technical implementation, configuration, administration, integration, and ongoing support of the ServiceNow platform.

The ideal candidate will work closely with business and technical stakeholders to understand requirements, translate them into scalable ServiceNow solutions, and provide technical leadership to ServiceNow developers and administrators.

Key Responsibilities

• Understand business requirements and translate them into effective ServiceNow technical solutions.
• Lead ServiceNow developers and administrators through design, development, configuration, testing, deployment, and support activities.
• Own the technical implementation and administration of the ServiceNow platform.
• Provide hands-on expertise across ITSM, ITOM, CMDB, and ITAM.
• Manage and enhance ITOM capabilities, particularly Discovery, Service Mapping, and Event Management.
• Ensure accurate and effective CMDB configuration and maintenance.
• Design and implement workflows, automation, integrations, and platform enhancements.
• Support advanced ServiceNow capabilities including AI / Now Assist, SPM, Performance Analytics, Automation Engine, App Engine, and Workplace Service Delivery.
• Troubleshoot platform issues and provide technical guidance for complex ServiceNow requirements.
• Ensure solutions follow appropriate technical standards and maintainability practices.
• Coordinate with stakeholders and technical teams throughout implementation and production support.

Experience & Education:

• 5–7 years of experience working with ServiceNow, including strong hands-on technical implementation experience.
• Demonstrated experience in ServiceNow development, configuration, administration, integration, and production support.
• Strong experience with ITSM, ITOM, CMDB, and ITAM is mandatory.
• Experience leading or technically guiding ServiceNow developers/administrators.
• Ability to understand business requirements and convert them into practical technical solutions.
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field preferred.

Required ServiceNow Expertise:

• Mandatory: ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, ITAM
• Strong: AI/Now Assist, SPM, Performance Analytics, Automation Engine, App Engine, Workplace Service Delivery
• Nice to Have: IRM, SecOps, EAM, CSM, DevOps, FSM, TSM