Dtc It Manager

Job Summary

On behalf of our client we are seeking a DTC IT Manager will be responsible for owning and managing the Magento e-commerce platform and the end-to-end digital customer journey from storefront and checkout through order fulfilment last-mile delivery and post-purchase activities. The role will drive solution design project delivery platform performance and vendor management to ensure a reliable scalable and continuously improving consumer experience.

Responsibilities:

Own platform & solution ownership:

• Own the Magento platform and the DTC technology stack end-to-end performance stability scalability and security of the consumer-facing channel.
  
• Own the DTC solution roadmap and backlog within the cross-channel direction set by the Senior Manager; translate business needs into well-designed solutions.
  
• Maintain accurate catalogue pricing and promotion configuration across the DTC channel.
  

Change & project delivery

• Deliver DTC changes and projects end-to-end requirements design vendor build oversight testing release and adoption.
  
• Run disciplined release and change management to protect platform stability.
  

Customer experience & conversion

• Own the DTC digital journey storefront search checkout payments and post-purchase; drive conversion reduce cart abandonment and improve page performance.
  
• Partner with Marketing on campaigns promotions and content operations across the channel.
  

Fulfilment & last mile (DTC)

• Own DTC order-to-delivery integration and DTC last-mile execution (e.g. FarEye) routing tracking proof-of-delivery and returns within the Senior Managers cross-channel last-mile direction.
  
• Ensure accurate order flow between Magento SAP and delivery systems.
  

Data insight & optimization

• Own DTC analytics (funnel conversion delivery performance) with the AI & Data team and use the data to prioritize improvements.
  
• Ensure DTC data is accurate and integrated across systems.
  

Vendor management

• Manage DTC vendors (Scandiweb FarEye Easydata) day-to-day for delivery quality SLAs and roadmap within IT vendor governance and the Senior Managers oversight.
  

Governance security & compliance

• Ensure DTC solutions meet security data-protection (PDPL) and payment-compliance (e.g. PCI-DSS) standards; partner with the Cybersecurity Manager on consumer-data and checkout risk.
  

Service transition & escalation

• Transition DTC changes cleanly into Run with documentation and run books and act as the DTC solution escalation point for the DTC L2 analyst and Service Delivery.
  

Requirements

• Bachelors degree in IT Computer Science Engineering or a related field
  
• Minimum 5 years of experience in IT with hands-on ownership of e-commerce platforms.
  
• Minimum 3 years of experience in the FMCG sector is a must.
  
• Experience within organizations operating across multiple locations including head offices branches and manufacturing facilities is a must.
  
• Hands-on experience with e-commerce platforms preferably Magento (Adobe Commerce).
  
• Proven experience delivering e-commerce projects and managing digital/e-commerce vendors.
  
• Strong understanding of the full DTC journey including storefront checkout payments fulfilment and last-mile delivery.
  
• Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems.
  
• Magento/Adobe Commerce PMP or Agile certifications are preferred.
  
• Experience with last-mile/delivery platforms such as FarEye. Or experience with analytics tools such as Google Analytics.
  
• Strong English communication skills.
  

Required Skills:

Bachelors degree in IT Computer Science Engineering or a related field Minimum 5 years of experience in IT with hands-on ownership of e-commerce platforms. Minimum 3 years of experience in the FMCG sector is a must. Experience within organizations operating across multiple locations including head offices branches and manufacturing facilities is a must. Hands-on experience with e-commerce platforms preferably Magento (Adobe Commerce). Proven experience delivering e-commerce projects and managing digital/e-commerce vendors. Strong understanding of the full DTC journey including storefront checkout payments fulfilment and last-mile delivery. Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems. Magento/Adobe Commerce PMP or Agile certifications are preferred. Experience with last-mile/delivery platforms such as FarEye. Or experience with analytics tools such as Google Analytics. Strong English communication skills.

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