أخصائي دعم المتجر الإلكتروني

We are seeking an Online Store Support Specialist to monitor online store operations, follow up on customer complaints, and ensure they are resolved effectively. The role will coordinate with payment gateways, finance, branches, and sales teams to keep order, payment, and refund processes running smoothly.

Key Responsibilities:

• Handle customer complaints related to the online store.
• Review online store orders to ensure smooth operations.
• Handle financial reviews received from Finance to verify payment accuracy, and process replacement orders or partial refunds when required.
• Coordinate with electronic payment gateways to verify customer payments, and raise customer claims for returned orders or payment issues.
• Coordinate with regional managers and branch coordinators to complete customer orders through branches, including delivery, exchange, and return.
• Handle the periodic complaints file received from the Ministry of Commerce for online store and branch customers.
• Coordinate with Planning and Sales to identify products suitable for special online offers, secure quantities at special prices, and publish them on the website.
• Update inventory for the Group’s online stores in other countries.
• Upload product designs and promotional campaigns to the online store.

Requirements:

• Bachelor’s degree in Management, Marketing, or a related field.
• 1–2 years of experience in a similar role.