Account Supervisor

Job Summary

• Single point of contact: the first bullet would add forecasting booking dispatch and proactive notification of transport-plan changes.
• Order Handling SLA: replaces ensure smooth execution of the shipment lifecycle. It would add following up on pending actions and escalating overdue cases with a target of 90% or above measured monthly.
• Shipment Readiness / On-Time Execution (new): confirm readiness and prioritise at-risk shipments with a target of 90% or above measured daily.
• Documentation Port Shuttling and Customs Readiness (new): track missing documents and escalate ageing ones with a target of 90% or above measured daily.
• Billing and Invoicing: the existing billing bullet would add validating services quantities and rates and resolving disputes. The target would be 80% or above accuracy and 100% on time measured monthly.
• Financial Hygiene and Accrual Compliance (new): complete and timely inputs for accruals revenue cost and vendor invoices with a target of 100% completeness measured monthly.
• Tracker and Reporting Discipline (new): a target of 95% or above completeness reviewed weekly.
• Volume Monitoring and Escalation (new): track volumes against the monthly commercial target and escalate shortfalls with 100% escalation compliance reviewed weekly.
• Depot Platform (new): record every managed or handled order with a target of 100% measured daily.
• General: owning customer issues customer satisfaction claims commercial intelligence and Maersk values would stay with small wording clean-ups. The continuous improvement bullet would add using KPI results as the signal for where to act.
• Highly versed with excel advanced techniques
• Minimum 5 years of experience in Handling Petchem customer(s) logistics
• Ability to work with multiple teams within department to deliver above

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Required Experience:

Manager

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