General Manager Director (specialty Coffee & Retai

Job Summary

General Manager / Director (Specialty Coffee & Retail)
Location: Riyadh Saudi Arabia
Employment Type: Full-time

Job Overview

We are representing a confidential forward-thinking organisation at the forefront of the premium retail and specialty coffee sector. We are seeking a dynamic and experienced General Manager / Director to lead their operations in Riyadh Saudi Arabia. This is a senior leadership role for a commercially astute professional with a passion for quality and exceptional customer service. The successful candidate will be responsible for driving the companys growth managing all aspects of the business and upholding the brands reputation for excellence. You will have full strategic and operational control ensuring profitability and market leadership.

Responsibilities

* Provide strategic direction and leadership to achieve the companys financial and operational goals.
* Assume full P&L responsibility including budgeting forecasting and financial performance analysis to maximise revenue and profitability.
* Oversee all day-to-day retail operations ensuring the highest standards of product quality customer service and operational efficiency are consistently met.
* Lead mentor and develop a high-performing team fostering a positive and collaborative work culture that encourages excellence and professional growth.
* Act as the primary brand ambassador ensuring a superior and consistent customer experience across all locations.
* Develop and implement innovative business development strategies to drive expansion identify new market opportunities and increase brand presence.
* Manage supplier relationships supply chain logistics and inventory control to ensure product availability and quality.
* Ensure all business operations are compliant with local health safety and licensing regulations.

Qualifications

* Proven experience in a senior leadership role such as General Manager Operations Director or a similar position within the premium F&B hospitality or retail sectors.
* Direct experience within the specialty coffee industry is highly desirable.
* Demonstrable experience in managing the full P&L of a multi-site retail business.
* Exceptional leadership communication and interpersonal skills with the ability to inspire and motivate a diverse team.
* Strong commercial acumen and a strategic mindset with a hands-on results-oriented approach.
* Experience working in the Middle East particularly Saudi Arabia is a significant advantage.
* Excellent organisational and problem-solving abilities.
* Fluency in English is essential; proficiency in Arabic would be a strong asset.

Benefits

* A highly competitive salary and benefits package will be offered to the successful candidate commensurate with their experience and the seniority of this role.

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