Sr. Technical Account Manager, Enterprise Support

Job Summary

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) At AWS Enterprise Support were looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from the role you will support our customers creative and transformative spirit of innovation across technology areas such as Compute Storage Database Big Data AI/ML Networking Serverless and more. You will have the opportunity to be the technical leader to large enterprises while being their advocate and voice of the customer to AWS product teams.

As a Senior TAM you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer and drive discussions with senior leadership regarding operational excellence cloud maturity support and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities
* Youll build solutions provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers understanding their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions monthly & quarterly metrics detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud

- 5 years of design/implementation/operations/consulting with distributed applications experience
- 5 years of technical engineering experience

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead

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Required Experience:

Senior IC