Order Management Director FA

Key Responsibilities

• Lead and manage a team of senior and experienced people leaders, with full accountability for all Order Management activities and results.

• Own end-to-end order management execution, ensuring orders are delivered on time, billed accurately, and recognized correctly in finance.

• Ensure strong, proactive communication with internal and external customers, as well as commercial and functional teams, regarding order status, delivery timing, and critical details.

• Develop and sustain high-performing order management teams by measuring and improving performance against organizational objectives related to quality, responsiveness, and compliance.

• Apply Lean methodologies to drive Order Management excellence and support on-time delivery objectives across the region, aligned with business goals.

• Build strong, collaborative partnerships with Operations, Centers of Excellence (CoEs), and Shared Services to enhance Order Operations excellence and continuously improve the customer experience.

• Act as a critical business partner to regional leadership, supporting the delivery of key business outcomes, including:

  • Sales estimation accuracy and predictability

  • Backlog execution efficiency

  • Predictability of cycle times

  • Effective inventory management

• Own order resourcing strategy, ensuring appropriate capacity, capability, and scalability are in place to execute backlog and meet customer commitments.

• Drive continuous improvement initiatives across processes, documentation, and tools to ensure standardization, simplification, and operational efficiency within Order Management.

• Strengthen communication and collaboration with internal supply chain (ISC) and zone teams, fostering a highly collaborative culture that enables effective partnerships across functional and geographic boundaries.

Required Qualifications & Skills

• Proven people management experience, preferably leading senior or experienced leaders

• Strong influencing and stakeholder management skills across functions and seniority levels

• Excellent command of the English language, both written and spoken

• Strong listening skills with the ability to understand business needs and customer expectations

• Solid data management skills, including strong proficiency in Excel and reporting tools

• Experience with process mapping, continuous improvement, or Lean methodologies

• Structured, analytical, and customer-focused mindset