مدير خدمة ما بعد البيع

• Service activity planning (Workshop repair, Home intervention).
• Monthly SAV report work
• Ensure the planning and monitoring of home interventions
• Follow up on VIP complaints
• preparation of a daily activity report
• Weekly Sales Revenue Monitoring, Analysis and Action Plan
• Monitoring of the recovery status of Products r by s
• Optimizing After-Sales Service Management Costs
• Daily cash register closure and reporting to the hierarchical manager
• Tracking of returns of US parts and SWAP US product after-sales service
• S ensures the completion of the rolling inventory of the After-Sales Service Store
• Justification of the discrepancies noted relating to the Store and Cash register inventories of the center.
• Apply and enforce the strict procedures in force
• Handling Non-Conformities and Monitoring Corrective/Preventive Action Plans
• Ensuring the performance of the after-sales service
• Monitoring of Infrastructure Maintenance and Associated Facilities
• Monitoring of legal registers (Authorization for the use of pressurized gases, etc.)
• Ensure compliance with product repair deadlines, whether in the workshop or at home.
• Ensure discipline in the after-sales service by ensuring the application of internal regulations.

Desired Candidate Profile

• TS, license or engineering degree in technical specialties (Electrotechnics, mechanics, electronics, refrigeration and air conditioning, etc.)
• Experience in the field is highly desirable.