مدير جودة مركز الاتصال

• Supervise and evaluate the quality of customer interactions
• Define and implement key performance indicators
• To train and coach teams to improve their skills
• Analyze the data and propose corrective action plans.
• Ensure compliance with procedures and quality standards
• Identify areas for improvement and propose innovative solutions

Desired Candidate Profile

• Holder of a Bachelor's degree (or equivalent)
• Excellent analytical and synthesis skills
• Good mastery of office tools (Excel, PowerPoint)
• Strong communication and teaching skills
• Sense of organization and attention to detail
• Ability to work in a team and motivate others