موظف استقبال

• Welcoming customers with professionalism and courtesy
• Perform check-in and check-out
• Manage bookings (phone, email, online platforms)
• Provide information about the hotel, services and surrounding area
• Handling customer requests, complaints, and special situations
• Coordinate with other departments (floor, maintenance, catering)
• Ensure the smooth running of the reception and compliance with procedures
• Apply the security and confidentiality rules

Desired Candidate Profile

• Excellent interpersonal and hospitality skills
• Good presentation and oral expression
• Proficiency in computer tools and hotel software
• Organization, rigor, and priority management
• Ability to work in a team and under pressure
• Training in hospitality/tourism or equivalent
• Experience in a similar role is preferred.