Fixed Network Configuration And Support Technician Senior Specialist

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

2nd line technical support for data services, and supporting relevant teams.
Troubleshooting and problem analysis/solving for data services and handling nodes, providing RCA and preventive actions.
Handling emergencies related to data services, to minimize customer experience within the agreed upon time frame.
Implementing all configuration changes on all relevant nodes, following operations guidelines.
Acceptance and testing for new nodes and services implemented.
Implementing software corrections, patches and upgrades for all relevant nodes and services.
Interfacing and communicating with vendors, to track and follow up for the escalated problems.
Ensuring highest quality of service delivered to customers.
Applying relevant appropriate preventive actions to keep target network availability.
Following agreed upon procedures and processes in all team activities.
Building highest technical skills.
Adequacy and compliance to company values.

Key accountabilities & decision ownership

• Responsible for service support of the fixed data network as last level of escalation including international GW, core routers, caching, radius, aggregators and access DSLAMs.
• Responsible for service support of 3G, enterprise and ADSL escalated customer cases.
• Responsible for planned activities triggered by support issues.
• Responsible for the projects triggered by support for future enhancement (HW offloading, fixed network remote access).
• Maintaining up-to-date devices with the latest recommended software version.
• Performing software and hardware upgrade for core and aggregated network devices.
• Responsible for troubleshooting mobile internet international link and caching problems.
• Ensure adherence to SLA and procedures toward other departments.
• Maintaining network availability, MTTR and KPIs within agreed levels.
• Responsible for the efficient planning, budgeting of fixed data network (spare parts and vendor support contracts).
• Responsible for the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers.
• Applying security requirements to the network (scanning, upgrade, patching, hardening).

Core competencies, knowledge, and experience

Education:
B.Sc. degree in communication or electronics engineering

Work experience:
Minimum of 2 years post qualification experience preferably in an ISP environment.

Technical skills:
BSc in electronics and communication engineering.
2 years’ experience in ISP or equivalent experience.
Excellent computer skills.
CCNA, CCNP, CCNP-SP is a must.
CCIE-SP is a plus.
Python knowledge is a plus.

Personal skills:
Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels.

Special requirements:
A good command of written and spoken English is required.

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.

Together we can.