Required tasks:
Managing large volumes of incoming and outgoing calls in a timely manner.
Following call scripts and designated instructions.
Identifying customer needs, clarifying information, and providing available solutions or alternatives.
Presenting promotional offers for the organization's products and services whenever the opportunity arises.
Maintaining records of all conversations in our call center database in an understandable manner.
Attending ongoing educational training to improve service level and performance, which will last for two days, followed immediately by starting work.
Following up on procedures with your department head and preparing a daily report.
