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Company Description PrepHero is a UAE-based company focused on supporting healthy lifestyles through high-quality, goal-oriented meal plans. Working with nutritionists, chefs, and technology specialists, PrepHero offers freshly delivered, clean meals straight to customers’ doors. The company provides protein-enriched options, including beef, chicken, seafood, and plant-based meals, along with tailored plans for diverse dietary requirements. Customers can conveniently manage their meal plans through an app, reflecting PrepHero’s commitment to making healthy eating simple and accessible. PrepHero’s mission is to help the UAE move toward a fitter, healthier future by making individual health goals a shared priority.
Role Description The Customer Service Representative is a full-time, remote role responsible for delivering timely, helpful, and professional support to PrepHero customers across digital channels. Day-to-day tasks include responding to inquiries about meal plans, orders, deliveries, and app usage, as well as resolving issues and escalating complex cases when needed. The role involves guiding customers in choosing appropriate meal plans, updating account information, and ensuring clear communication about products, promotions, and policies. The Customer Service Representative will document interactions, track recurring concerns, and collaborate with operations, nutrition, and technology teams to improve the overall customer experience. This role requires consistent follow-through, accurate information sharing, and a customer-centered approach that aligns with PrepHero’s focus on health and convenience.
Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction, with a focus on resolving inquiries efficiently and courteously.
• Ability to contribute to a positive Customer Experience, understanding customer needs and providing clear, empathetic guidance and solutions.
• Prior experience in Customer Service Representative roles or similar positions, preferably in food, health, e-commerce, or subscription-based services.
• Excellent verbal and written communication skills in English; additional languages used in the UAE region are an advantage.
• Comfort with remote work, including reliable internet access, strong time management, and the ability to work independently and in virtual teams.
• Proficiency with customer support tools, messaging platforms, and basic CRM or ticketing systems; ability to learn new software quickly