ممثل خدمة عملاء بطلاقة لغة إنجليزية مستوى C1 (ورديات ليلية متناوبة)

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. The company supports organizations across Egypt and the broader MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication serves as a trusted one-stop HRO/BPO partner, providing comprehensive workforce solutions to local and international clients. Candidates joining Aura can expect to work in a dynamic, multicultural environment that focuses on quality service, operational efficiency, and long-term client partnerships.
Role Description The C1 English Speakers CSR role is a full-time, on-site position based in Qesm El Maadi. The Customer Service Representative will handle inbound and outbound customer interactions in English, including responding to inquiries, resolving issues, and providing clear, accurate information about products and services. Daily responsibilities include managing calls and messages, documenting customer interactions in internal systems, and following company procedures and guidelines. The role also involves collaborating with team members and supervisors, meeting performance targets, and maintaining professional communication during rotational overnight shifts.
Qualifications

• Strong verbal and written communication skills in English at C1 level, with clear pronunciation and active listening abilities.
• Customer service skills, including problem-solving, conflict resolution, and a customer-focused attitude.
• Basic computer literacy and the ability to work with call center software, CRM tools, and standard office applications.
• Time management and organizational skills, with the ability to work effectively during rotational overnight shifts.
• Ability to work on-site in Qesm El Maadi and collaborate with diverse teams in a fast-paced environment.
• Previous experience in customer service, call centers, or BPO environments is an advantage but not mandatory.
• High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.
• Willingness to learn, adapt to new processes, and follow company policies and quality standards.