Service Delivery Specialist-early Career Trainee

Job Summary

Job Description Summary

Job Description Summary
Early Career Trainee Service Delivery will be responsible (under supervision) for driving service delivery processes to ensure customer satisfaction problem resolution and operation excellence across North East Africa

Job Description

Key responsibilities/essential functions include:

• Supporting process improvement projects and lean initiatives across Southern African

• Supporting data analytics and business case development for key projects

• Assisting in optimization and simplification initiatives

• Supporting productivity initiatives and projects to reduce cost improve efficiency eliminate manual work and increase speed of service

• Driving operational excellence on the processes under his/her responsibility focused on customer needs process standards quality and productivity

• Monitoring and reporting Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOPs) on daily basis

• Ensuring compliance to quality and regulatory requirements

Qualifications:

• Bachelors Degree on Industrial Engineering or similar

• Excellent interpersonal and verbal & written communication skills

• Strong analytical and quantitative skills

• Familiarity with digital communication environment

• Familiarity with statistical and/or data management tools

• Excellent planning prioritization and organizational skills

• Demonstrated collaboration negotiation and conflict resolution skills

• Analytical problem solving & root-cause analysis skills

• Proficiency in English and Arabic

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

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Additional Information

Relocation Assistance Provided: No

Required Experience:

Intern

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