Luxury Purchasing & Operations

Job Purpose
The Luxury Purchasing & Operations Executive is responsible for attracting and managing clients wishing to sell luxury items, conducting preliminary item inspections, negotiating proposed purchase prices and coordinating approved purchases.

The role also includes maintaining accurate records, safeguarding purchased items, managing inventory and shipments, supporting social media activities and achieving assigned targets and KPIs.

Key Responsibilities
Client Acquisition and Purchasing
• Find potential clients through calls, referrals, partnerships, networking, social media and other approved channels.

• Respond to enquiries and convert qualified leads into appointments and completed transactions.

• Build and maintain professional relationships with existing and potential clients.

• Arrange office meetings and visit clients when required.

• Conduct preliminary item inspections and document the brand, model, condition, serial or reference numbers, accessories and supporting documents.

• Take clear photographs and videos of items and prepare basic content when required.

• Coordinate authentication and valuation according to company procedures.

• Negotiate proposed purchase prices and obtain management approval for every purchase and final price.

• Verify client identification and collect the required forms and supporting documents.

• Coordinate client payments with management according to approved transactions and company procedures.

• Stay informed about luxury brands, product models, fashion trends, resale demand and market developments.

CRM and Administration
• Accurately record leads, enquiries, appointments, offers, purchases and follow-up activities in the company's CRM system.

• Maintain complete and organised electronic and physical records.

• Prepare purchase documents, reports, spreadsheets and correspondence when required.

• Protect confidential client, transaction and company information.

Vault and Inventory Management
• Tag, register and securely store purchased items in the designated vault or secure storage area.

• Maintain an accurate inventory register and record all item movements.

• Conduct regular physical stock counts and reconcile them with company records.

• Immediately report any missing item, damage, discrepancy or unauthorised movement.

• Handle all items carefully and maintain their security and condition.

Shipment Coordination
• Inspect, securely pack and prepare approved items for shipment.

• Prepare packing lists, inventory details and other required shipment documentation.

• Coordinate with shipping companies and relevant government entities and authorities.

• Track shipments and maintain records until delivery is confirmed.

Social Media Support
• Manage routine social media activities and publish management-approved content.

• Prepare basic photographs, videos and social media content using suitable editing and AI tools.

• Respond professionally to messages, comments and enquiries.

• Convert social media enquiries into qualified leads and appointments.

• Monitor relevant brands, competitors, fashion trends and social media developments.

• Obtain management approval for paid advertising and major campaigns.

Targets and Reporting
• Achieve assigned targets for lead generation, appointments, client acquisition and completed purchases.

• Meet KPIs relating to conversion, client service, record accuracy, inventory control, shipment readiness and reporting.

• Submit accurate reports as required by management.

• Promptly report operational problems, suspicious items, client complaints or inventory discrepancies.

• Perform other related duties assigned by management.

Qualifications and Experience
• Bachelor's degree or higher.

• Minimum of two years' sales experience.

• Good spoken and written English is mandatory.

• Fluent Arabic communication skills.

• Proficiency in Microsoft Office and CRM systems.

• Working knowledge of social media platforms, basic content-editing applications and AI tools.

• Good knowledge of luxury brands, premium products and fashion trends.

• Familiarity with the Egyptian luxury market and local audience behaviour.

• Luxury retail experience is an advantage.

• A valid driving licence and access to a car are advantages.

Skills and Personal Attributes
• Presentable, well-spoken and professional.

• Strong communication, sales, negotiation and client-service skills.

• Organised, detail-oriented and comfortable using technology.

• Honest, discreet and responsible when handling valuable items and confidential information.

• Flexible to conduct client visits, fieldwork or urgent operational duties when required.

Integrity Requirements
• Strong professional references.

• Satisfactory background verification.

• Valid criminal record certificate.

• Strict confidentiality regarding clients, transactions, pricing, inventory and company information.

- سنة خبرة على الأقل

- مؤهل عالي

- اعمال ادارية

المتطلبات

• مستوي الخبرة

  خبرة متوسطة

• سنين الخبرة

  سنة خبرة على الأقل

• رخصة القيادة

  يشترط - درجة ثالثة

• الجنس المطلوب

  لا يشترط

• اللغة الانجليزية

  جيد جدا

• السن المطلوب

  26 - 0 سنة

• الحاسب الآلي

  جيد جدا

• المؤهل المطلوب

  مؤهل عالي

• مايكروسوفت أوفيس

  جيد جدا