Corporate Account Manager

Job Summary

Who are we

Amanleek is an innovative insurance brokerage located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency trust and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.

What are we looking for

We are looking for a talented Corporate Account Manager to manage and retain Amanleeks corporate medical insurance clients with a primary focus on maximizing client satisfaction retention and annual contract renewals.

Key Responsibilities

• Own the end-to-end client relationship from onboarding through policy renewal.
  
• Lead the onboarding of new corporate clients ensuring they clearly understand their coverage service process and available support channels.
  
• Build and maintain strong relationships with HR teams and key decision-makers to strengthen client engagement and trust.
  
• Manage all day-to-day client inquiries requests and service issues ensuring timely and effective resolution.
  
• Coordinate with internal teams and insurance company representatives to resolve issues and ensure a seamless client experience.
  
• Proactively monitor client satisfaction identify potential risks to retention and take appropriate action to address them.
  
• Lead renewal preparation and follow-up ensuring client needs and feedback are addressed and supporting a smooth annual renewal process.
  
• Identify relevant upselling and cross-selling opportunities to increase client value and strengthen the overall relationship.
  
• Maintain accurate records of client interactions requests feedback and renewal-related activities on the CRM.
  
• Represent Amanleeks values of empathy transparency and ownership in every client interaction.
  
  

Requirements

• Bachelors degree in any relevant field.
  
• 13 years of experience in Customer Success Account Management Client Servicing or a similar role preferably within the insurance industry.
  
• Good understanding of medical insurance products coverage and client servicing.
  
• Understanding of general insurance line is a huge plus.
  
• Strong communication and relationship-building skills with the ability to deal confidently with HR teams and key decision-makers.
  
• Excellent English communication skills both written and verbal.
  
• Strong follow-up coordination and problem-solving skills.
  
• Ability to manage multiple clients priorities and requests while maintaining accuracy and responsiveness.
  
• Strong customer-oriented mindset ownership and attention to detail.
  
• Proficiency in CRM systems and Microsoft Office/Google Workspace.
  
  

Benefits

• Attractive commission scheme based on performance.
  
• Working with ownership & growth Youll have real responsibility the space to take initiative and support to grow your skills.
  
• An energetic supportive team and a growing brand that values your voice.
  
• Eligibility to work in hybrid model.
  

Required Skills:

Bachelors degree in any relevant field. 13 years of experience in Customer Success Account Management Client Servicing or a similar role preferably within the insurance industry. Good understanding of medical insurance products coverage and client servicing. Understanding of general insurance line is a huge plus. Strong communication and relationship-building skills with the ability to deal confidently with HR teams and key decision-makers. Excellent English communication skills both written and verbal. Strong follow-up coordination and problem-solving skills. Ability to manage multiple clients priorities and requests while maintaining accuracy and responsiveness. Strong customer-oriented mindset ownership and attention to detail. Proficiency in CRM systems and Microsoft Office/Google Workspace.

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