خدمة العملاء باللغة الإنجليزية في القاهرة (حسابات الولايات المتحدة الأمريكية)

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver smarter customer experiences. TP focuses on innovation, modern digital solutions, and operational excellence for clients worldwide. Team members join a future-focused organization that values adaptability, professionalism, and continuous improvement. TP offers opportunities to grow within a dynamic, international work environment.

Role Description This is a full-time, on-site English Customer Services role based in Cairo, supporting USA accounts. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing accurate information about products, services, and policies. Responsibilities include documenting customer interactions, following established procedures, and escalating complex cases when necessary. Team members are expected to maintain high-quality service standards, meet performance targets, and adhere to compliance and data privacy guidelines. The role may also involve collaborating with supervisors and peers to improve processes and participating in training sessions to enhance skills and product knowledge.

Benefits : 21K net Salary

Transportations

Online interviews

Medical insurance : 400k/year

Fast promotions

Qualifications

• Candidates should possess strong Communication and Customer Service skills, including clear spoken and written English and a customer-focused mindset.
• Candidates should possess skills in English Teaching and Training, beneficial for understanding language nuances and supporting continuous improvement in customer interactions.
• Candidates should possess Translation skills to accurately interpret and relay information in English for USA-based accounts.
• Candidates should possess additional abilities such as problem-solving, active listening, and conflict resolution.
• Candidates should possess a high level of English proficiency suitable for handling USA customer communications, along with basic computer literacy and the ability to work with CRM or contact center systems.
• Candidates should possess the ability to work on-site in Cairo on rotating shifts, maintain reliability and punctuality, and collaborate effectively within a team.
• Previous experience in call centers or customer-facing roles is an advantage; a high school diploma or equivalent is required, and further education is considered a plus.