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Company Description ECC Knowledge Group is a regional hub for learning, growth, and collaboration, built on more than a decade of experience in professional and higher education. Headquartered in the United Arab Emirates with a regional office in Egypt, the organization connects education, industry, and innovation through global university partnerships and knowledge initiatives. Since 2013, ECC Knowledge Group has enabled learners and professionals across the MENA region to access world-class academic programs from institutions in Switzerland, Malaysia, the United Kingdom, and Denmark. The group is driven by core values of equity, continuous learning, innovation, customer delight, and integrity, and is committed to making knowledge accessible, engaging, and transformative. Through podcasts, webinars, and strategic collaborations, ECC Knowledge Group fosters lifelong learning and real-world impact supported by technology and strong institutional partnerships.

Role Description This is a full-time, on-site Receptionist role based in Cairo, Egypt. The Receptionist will serve as the first point of contact for visitors and callers, welcoming guests, answering phone calls, and directing inquiries to the appropriate team members. Daily responsibilities include managing the front desk, handling incoming and outgoing correspondence, scheduling and confirming appointments, and maintaining an organized reception and office environment. The role also involves providing timely and courteous customer service to learners, partners, and visitors, supporting basic clerical tasks such as filing, data entry, and document preparation, and coordinating with internal teams to ensure smooth office operations. The Receptionist is expected to uphold ECC Knowledge Group’s values in all interactions and contribute to a professional, efficient, and friendly workspace.

Qualifications

• Bachelor's degree (any discipline)
• Fresh graduate or up to 1 year of relevant experience
• Excellent verbal communication skills in Arabic and English
• Proficient in MS Office (Word, Excel, Outlook)
• Strong organizational and multitasking skills
• Presentable appearance and professional demeanor
• Previous experience in a similar front-desk or customer service role
• Experience using an ERP/CRM system (e.g. Odoo)
• Basic knowledge of office equipment (printer, scanner)
• Familiarity with social media basics (in case reception covers walk-in inquiries related to social channels)