أخصائي خدمة العملاء

Company Description Tabby | تابي is a financial technology company focused on giving people greater control over their money through a clear and flexible money app to send, spend, and save. Founded in 2019, Tabby serves customers and businesses across Saudi Arabia, the United Arab Emirates, and Kuwait. More than 25 million customers and 65,000 global brands, government services, and small businesses rely on Tabby’s solutions. The company is committed to building a fairer financial system that avoids hidden fees, promotes transparency, and supports long-term financial success. What started as a better way to pay at checkout has grown into a comprehensive financial platform designed to work for people and businesses first.

Role Description The Customer Service Specialist is a full-time, on-site role based in Cairo, Egypt. In this position, the specialist handles customer inquiries across multiple channels, including phone, email, and chat, ensuring timely, accurate, and empathetic responses. Day-to-day responsibilities include resolving issues related to account access, payments, and app usage, guiding customers through Tabby’s services, and escalating complex cases to relevant teams when necessary. The role involves maintaining detailed records of interactions, following established procedures, and contributing to a consistent, positive customer experience. The specialist also provides feedback on recurring issues and collaborates with colleagues to improve customer support processes and service quality.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess abilities in Customer Satisfaction and Customer Experience to ensure positive interactions and continuous improvement.
• Candidates should possess professional Phone Etiquette and clear communication skills for managing calls and other customer contact channels.
• Relevant experience in fintech, banking, or consumer-facing services is beneficial.
• Strong problem-solving skills, attention to detail, and the ability to follow structured processes are required.
• English B2 is required.
• Ability to work on-site in Cairo, Egypt, 5th settlement , collaborate with cross-functional teams, and adapt to a fast-paced environment.