ممثل خدمة عملاء بمركز الاتصال
15,500 - 21,000 جنيه شهريًا
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
Company Description
"eClerx company
""We’re hiring Customer Care Executive for the Inbound US Voice Process
Position Details:
▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.
Salary:
▪️ 21,000 EGP Gross
▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS
Shifts:
▪️ Rotational night & overnight
Requirements:
▪️ Fluency in English (B1+ Level)
Location: Technological Park, Maadi"""
Role Description The Call Center Customer Service Representative is a full-time, on-site role based in Cairo. This role is responsible for handling inbound and outbound calls, responding to customer inquiries, and providing clear, accurate information about services and processes. The representative will resolve issues, escalate complex cases when necessary, and document interactions in the company’s systems to ensure continuity and quality of service. Day-to-day tasks include maintaining a high level of professionalism, meeting performance targets such as response time and call quality, and actively contributing to overall customer satisfaction. The role also involves collaborating with team members and other departments to improve the customer experience and support continuous process improvements.
Qualifications
"eClerx company
""We’re hiring Customer Care Executive for the Inbound US Voice Process
Position Details:
▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.
Salary:
▪️ 21,000 EGP Gross
▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS
Shifts:
▪️ Rotational night & overnight
Requirements:
▪️ Fluency in English (B1+ Level)
Location: Technological Park, Maadi"""
Role Description The Call Center Customer Service Representative is a full-time, on-site role based in Cairo. This role is responsible for handling inbound and outbound calls, responding to customer inquiries, and providing clear, accurate information about services and processes. The representative will resolve issues, escalate complex cases when necessary, and document interactions in the company’s systems to ensure continuity and quality of service. Day-to-day tasks include maintaining a high level of professionalism, meeting performance targets such as response time and call quality, and actively contributing to overall customer satisfaction. The role also involves collaborating with team members and other departments to improve the customer experience and support continuous process improvements.
Qualifications
- Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with strong interpersonal and communication skills.
- Proven ability to maintain high levels of Customer Satisfaction through effective problem-solving and empathy.
- Solid understanding of Customer Service principles and best practices, including call handling and conflict resolution.
- Ability to contribute to an excellent Customer Experience by managing expectations and following up on issues in a timely manner.
- Fluency in English and Arabic, both written and spoken, with clear and professional phone etiquette.
- Comfort working in a fast-paced call center environment, meeting KPIs, and adapting to new tools and processes.
- Strong organizational skills, attention to detail, and reliability in attendance and schedule adherence.
- High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an advantage.
- Proficiency level of English from B1</stron
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.