مدير فني - التحكم في العمليات والأنظمة

Job description

• Lead the technical delivery in multimedia, Network infrastructure, FA, BMS, GRMS & physical security projects and services activities related from a technical side.
• KPIS:
• Revenue and margins for assigned region
• Customer satisfaction & delivery against project spec
• Development capabilities
• Review and ensure that the projects are delivered in a manner that ensures sustainable revenue.
• Review and ensure assignment of the technical teams on all projects and opportunities.
• Provide technical assistance to the multimedia, BMS & Security teams.
• Ensure the quality and timeliness of service delivery to clients.
• Prepare the forecast resource utilization plan on a quarterly basis for purposes of planning resources on future assignments.
• Forecast manpower and prepare hiring plans for engineering resources to fulfill engineering needs based on approval Head & coordinate with HR department to fulfill approved hiring plans.
• Manage the technical status and monitors the execution of a given project to ensure that it is in line with the approved plan, timeline, and project cost – in case assuming the responsibility of Project Manager on a Specific project.
• Ensure efficient processes are implemented.
• Work closely with the quality teams to ensure excellent quality experience for the client.
• Lead technical teams.
• Promote and foster a strong team culture and open and transparent communication.
• Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs
• Provide training and development opportunities and serve in mentoring role for team.
• Participate in the review of: Systems Requirements Analysis, Systems
• Delivery Specs, User Procedure Documents, and Training Documents.

Preferred candidate

Years of experience

15+ years

Degree

Bachelor's degree / higher diploma