مدير مناوب

Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

Education: Bachelor’s degree

Experience: At least 5 years of experience in the industry following theoretical education.

Foreign language: Sufficient level of English and Arabic to communicate effectively with guests and employees.

Courses and training: Advanced theoretical and practical knowledge.

Computer literacy: MS Office applications, front office operating programmes (Fidelio, Opera, etc.).

Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment, and work processes in the related field. Knows, applies, and ensures application of all services and product ranges in the related field. Has command of guest profiles.

Qualifications and responsibilities

• Check cleanliness of lobby and public areas, lights, as well as front office staff in proper and orderly appearance and behaviour.
• Greet the VIP guests of the hotel. As directed by the Front Office Manager, perform special services for VIP guests.
• Check registration cards of arriving guests and ensure all information is filled on each card either by Guest Relation Officers or the guests.
• Assist in VIP arrivals and departures in absence of guest relation officers.
• Assist in sending guest messages or faxes.
• Give instructions to the Night Reception during high occupancy periods regarding walk-in guests and release rooms blocked because of no-shows.
• Assist in handling room lock problems.
• Prepare and check for VIP arrivals and escort guests to rooms.
• Coordinate with all concerned departments to maintain front office functions properly.
• Operate the front office computer system to assist front office attendants.
• Check group department fit and ensure switchboard makes appropriate wake-up calls.
• Handle guest complaints and other related problems and report in the Assistant Manager’s logbook.
• Assist reception, business centre, cashier, concierge, and bell captain during busy periods.
• Anticipate that all activities and purchased equipment and belongings may impact the environment; participate in all activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and conduct necessary trainings.
• Ensure minimum consumption of currently used materials and equipment (paper, printed materials, etc.).
• Implement necessary warnings and departmental trainings to save energy inside the facility.
• Carry out decisions taken for saving energy and evaluate environmental effects and energy efficiency of purchased equipment.
• Implement responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects on the environment.
• Carry out all responsibilities related to quality management and food safety management systems implemented at the facility.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.
• Carry out all responsibilities related to protection from pandemic disease and action response implemented at the facilities.

Additional information

• Implement responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects on the environment, and lead staff accordingly.
• Ensure safe handling, carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical contamination.
• Carry out all responsibilities related to quality management and food safety management systems implemented at the facility.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.