قائد فريق - RBG - مركز الخدمات المصرفية المباشرة - مركز التميز بمصر. مجموعة تجربة وسلوك العملاء - MEGPCOE
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve the process of telephone handling and call handling processes
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or higher management
- Resolving customer complaints
- Analyzing and improving call center metrics and customer feedback
- Planning, organizing, and directing call center operations
- Developing and implementing call center policies and procedures
- Ensuring that customer service goals are met
- Manage authorization department effectively in order to meet customer satisfactions
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve the process of telephone handling and call handling processes
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or higher management
- Resolving customer complaints
- Analyzing and improving call center metrics and customer feedback
- Planning, organizing, and directing call center operations
- Developing and implementing call center policies and procedures
- Ensuring that customer service goals are met
- Manage authorization department effectively in order to meet customer satisfactions
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
