موظف حجوزات

Job description

The Role

You will manage reservations for groups and individual travellers across hotels, flights and every other part of a trip, from the first request to final confirmation. You will be the professional point of contact for clients and suppliers, making sure every booking is accurate, confirmed and delivered on time.

Key Responsibilities

• Handle hotel reservations for groups and individuals, including rooming lists, room allocations, amendments and cancellations.
• Book flights and manage ticketing, name changes and schedule updates.
• Arrange all other travel elements: airport transfers, meet and assist, visas support, excursions and ground services.
• Prepare and send clear quotations, confirmations and booking documents to clients.
• Communicate professionally with clients, hotels and suppliers by email and phone, in English and Arabic.
• Coordinate with hotels, airlines and suppliers to secure availability, rates and deadlines.
• Track option dates, deposits, payment deadlines and release dates so that nothing is missed.
• Keep accurate records of all bookings and update internal systems.
• Support the events team during conferences and large group movements.
• Follow up after travel to resolve any issues and collect feedback.

Mandatory Requirements

Applications that do not meet all of the following will be automatically rejected.

-Must be living in Alexandria, applications from Cairo or other parts of Egypt will not be accepted.

-Proven English proficiency, shown by one of the following:

• A university degree in English, or
• A CEFR B2 English certificate (minimum), or
• An IELTS score of 5.0 or higher

-Good knowledge of Microsoft Excel and Outlook or Google Workspace.

-University Bachelors Degree (Minimum) - Student Applications are not accepted.

-At least 1 year of experience in hotel reservations, corporate travel, a travel company, a DMC, or a similar field.

-Ability to communicate professionally with clients and suppliers, in writing and by phone.

-Willingness to learn and grow within the company.

Applications that do not meet the minimum requirements will not be considered.

Skills

Preferred (not required)

• Experience with group bookings or MICE (meetings, incentives, conferences, events).
• Familiarity with a GDS (Amadeus, Sabre or Galileo) or hotel booking platforms.
• A degree in tourism, hospitality or a related field.

What We Look For

• High attention to detail. One wrong date or name affects a whole group.
• Calm under pressure and comfortable handling several requests at once.
• Organised, reliable and responsive.
• A team player who takes ownership of their work.

What We Offer

• Competitive Salary
• A role in a growing company with international clients and an expanding global portfolio.
• Training and clear opportunities to grow within the company.
• Hands-on experience with international conferences and corporate events.
• A professional and supportive team environment.