أخصائي أول العناية بالعملاء

Senior Customer Care Specialist

Are you ready to dive into a world of excitement and influence people’s lives with your unique talents? We’re on the lookout for a dynamic and creative Customer Service Enthusiast to join our vibrant team. As a Senior Customer Care Specialist, you’ll be the maestro behind the curtain, weaving exceptional experiences for our treasured clients. Your charm and dedication will be the key to unlocking customer delight, and every interaction will be a chance to craft unforgettable moments and lasting connections.

Requirements

Please read the responsibilities and requirements carefully:

• 4-5 years experience in customer care
• Must be a graduate of any related field
• Fluent in English and Arabic
• Excellent Communication skills
• Excellent Microsoft Office skills

Responsibilities

• Respond to calls received during the work shift and answer emergency cases.
• Contact the department responsible to handle urgent matters.
• Handle client requests effectively and in a timely manner.
• Use our CRM to record requests, calls status…etc.
• Handle client requests through WhatsApp system, calls and emails.
• Handle Approvals with clients through the system and insurance companies
• Report back to Client Relations Department

Working Arrangement

• Full-Time (Hybrid) 2 days from office
• Rotational shifts from 9;00 am to 5:00 pm and from 5 pm to 12:00 am
• Two days off
• 5 working days
• Shift on Weekend is from 1:00 pm to 9:00 pm (Remotely)