أخصائي تجربة العملاء والعمليات في التجارة الإلكترونية

Urban Loom is looking for an organized and proactive Customer Experience Specialist to manage customer orders, coordinate shipments, and ensure a smooth shopping experience from order confirmation to delivery and after-sales service.

Responsibilities

• Review and verify customer orders before shipping.

• Call customers to confirm orders and delivery details.

• Follow up with customers after delivery to ensure satisfaction.

• Handle returns, exchanges, and customer complaints.

• Coordinate with shipping companies and track deliveries.

• Follow up on delayed, failed, or returned shipments.

• Maintain accurate order records and prepare basic reports.

Requirements

Requirements

• Excellent communication and customer service skills.

• Good computer skills, including Excel and Google Sheets.

• Strong attention to detail and follow-up skills.

• Previous experience in e-commerce or customer service is preferred.

• Shopify experience is a plus.