أخصائي عمليات المحتوى

Responsible for engaging Rotana team and clients via the digital space including YouTube, Digital Media, social media and Music Artists, Music Platforms on YouTube, YouTube CMS and other Digital Media platforms on the internet.

You should Have YouTube back end basic knowledge including YouTube monetization, YouTube CMS, YouTube Delivery and YouTube platforms in general. You should have great judgment, excellent coordination and communication skills, be a top problem solver with excellent follow-up skills, be a self-starter and pay excellent attention to detail.

In addition, you should keep abreast with the latest trend in Digital Media, Social Media, YouTube Platforms, Music Industry, Arabic world, Social Media, blogs, vlogs, etc.

Job Responsibilities:

· Perform operational tasks related to music service delivery in all digital platforms.

· Coordinate with social media, YouTube CMS, digital media content ingestion and delivery.

· Participate in testing and evaluation of new features in Digital Assert Management and monetization programs.

· Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Snapchat, TikTok, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software).

· Ensure timely delivery of content batches to the different clients according to the delivery plan.

· Solve assigned content delivery incidents on time, document the solution, and conduct preventive actions if any to avoid service disruption.

· Responsible for operation process optimization for digital channels including YouTube, Digital Media, Social Media and other optimization platforms.

· Should solve daily music operation related issues.

· Provide any recommendation to improve quality of service, increase customer satisfaction, and / or reduce costs.

· Proficient in managing and integrating APIs to enhance content delivery process.

Qualifications

· Educated to degree level preferably within a digital media or music environment.

· Highly creative and full of ideas.

· Analytical, with the ability to interpret information, news and data quickly in order to extract the most important and relevant information.

· In depth knowledge and experience of using YouTube and other music platforms with extensive experience in the monetization.

· Bright, self-motivated and driven.

· Excellent communication and interpersonal skills.

· High attention to detail.

· Excellent follow up and reporting skills.

· Exceptional problem solving skills.

· Excellent in Microsoft Excel.

· familiarity with DDEX standards and protocols for digital music metadata and content delivery.

Skills:

· Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

· Data Analysis & Reporting: Strong ability to analyze digital content performance and generate reports to inform decision-making. Familiarity with tools like Google Analytics, YouTube Analytics, or other content management and analysis platforms.

· Content Strategy & SEO: Knowledge of content strategy, SEO best practices, and how they apply to YouTube and other digital platforms to drive traffic and engagement.

· Creative Thinking & Problem Solving: Ability to think outside the box, approach challenges from multiple angles, and create innovative solutions.

· Communication and Collaboration Tools: Familiarity with tools like Slack, Asana, or Trello to communicate and collaborate effectively within teams.

· Digital Marketing Knowledge: Understanding of digital marketing strategies, including email marketing, content marketing, and paid media strategies.

· Cultural Awareness: Deep understanding of the Arabic culture and music industry to ensure content resonates with the target audience.

· Video Production Basics: Knowledge of video production processes, editing tools, and formatting requirements for digital platforms, particularly YouTube.

· Time Management: The ability to manage time effectively and work in a dynamic environment with changing priorities.

· Technical Proficiency: Basic understanding of digital asset management systems, video encoding, and online content delivery networks (CDNs).

· Customer Service Orientation: Ability to maintain positive relationships with clients and provide excellent service, addressing issues promptly and professionally.

· Attention to Detail: A keen eye for identifying discrepancies or issues in content delivery, and the ability to address them proactively.

· DDEX Knowledge: Understanding of DDEX standards (e.g., ERN, MEAD, and RIN messages) used in the exchange of metadata and digital content in the music industry, with the ability to manage and troubleshoot delivery issues related to these formats.