موظف مركز اتصالات – خلفية في الرعاية الصحية

Prof Clinic is looking for a professional and customer-oriented Call Center Agent to join our team and provide excellent service to patients by handling inquiries, managing appointments, and ensuring a positive patient experience.

Key Responsibilities

• Handle incoming and outgoing calls professionally and efficiently.

• Respond to patient inquiries regarding clinic services, appointments, and medical consultations.

• Schedule, confirm, and follow up on patient appointments.

• Provide accurate information about clinic services and direct patients to the appropriate departments.

• Handle patient complaints and concerns professionally and escalate complex cases when necessary.

• Follow up with patients to confirm appointments and reduce missed appointments.

• Maintain accurate patient information and call records in the system.

• Meet call center performance targets and maintain high service quality standards.

• Coordinate with the medical and administrative teams to ensure smooth patient communication.

• Follow company procedures and maintain patient confidentiality.

Requirements

• Previous experience in Call Center or Customer Service is preferred.

• Previous experience in the Healthcare industry is Must, especially in clinics, hospitals, or medical centers.

• Excellent communication and telephone etiquette.

• Good problem-solving and interpersonal skills.

• Ability to handle patient inquiries and complaints professionally.

• Basic computer skills and the ability to use CRM or call center systems.

• Ability to work under pressure and meet performance targets.

• Strong organizational skills and attention to detail.

Job Details

Company: Prof Clinic

Industry: Medical / Healthcare

Location: Zahraa El Maadi, Cairo

Work Type: Full-time