Training Manager | Att | Alex

Job Summary

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Training Manager looking for a global career do not miss this opportunity!

As a Training Manager you will set the path to success by overseeing new hire progression and enhancement training. You are also expected to:

Key Responsibilities

• Supervise/Observe Training Delivery in class;
• Guide/Coach trainers on technical/soft-skills related aspects;
• Assess/Analyze/Monitor KPI Performance for waves;
• Create effective action plans for improvements in training results;
• Supervise Observe and Coach the Nesting Leads and support resources using an effective consistent & organized system;
• Create and provide updated accurate & timely reports as required;
• Facilitate the handover of the trainees to the production floor; and
• Drive learner performances week on week through rolling out contests quizzes tests etc.

Qualifications :

Required Skills/Education

College Degree (Masters/MBA is preferred)

Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit

Ability to use MS Office applications: Excel Power Point Word and Outlook

Excellent written and oral communication skills

Ability to build networks within and across functions through proactive communication

Ability to maintain a high degree of confidentiality and professionalism

Strong work ethics integrity flexibility diversity customer service orientation leadership/coaching skills and team building abilities

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time

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