أخصائي دعم المرضى - لغة إنجليزية مستوى C1

Company Description

Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions for businesses worldwide. The company specializes in creating seamless customer experiences across diverse industries through high-quality call center and support services. With a strong commitment to innovation, it leverages cutting-edge technology and a visionary team to drive client success. Its client-centric approach emphasizes flexibility, professionalism, and excellence in every interaction, making it a trusted partner for organizations seeking dependable customer support operations.

Job Details

The Patient Navigator / Call Center Representative is responsible for managing patient communications and coordinating appointment-related activities. The role involves conducting outbound calls to patients for scheduling, appointment reminders, confirmations, and follow-up purposes. The incumbent will assist patients with appointment setup, rescheduling, and cancellations while providing guidance and support throughout their care journey.

Key duties include following up with patients regarding treatment plans, referrals, and healthcare services, serving as a primary point of contact for patient inquiries and concerns, and ensuring a positive patient experience. The role also requires sending and receiving medical and administrative faxes, maintaining accurate records of all patient interactions, and documenting updates within the system.Additionally, the Patient Navigator will recap and summarize patient communications, appointment outcomes, and follow-up actions, while coordinating with healthcare providers and internal departments to ensure seamless patient care and efficient service delivery.

Qualifications

• Candidates should possess strong Customer Support and Communication skills, with the ability to interact clearly, patiently, and professionally with patients.
• Previous customer service for at least 6 months is a must.
• Candidates should possess Technical Support and Troubleshooting skills to help patients resolve basic access, system, or process-related issues.
• Candidates should possess solid Analytical Skills to understand patient needs, interpret information, and identify appropriate solutions or escalation paths.
• Advanced English proficiency at C1 level, both spoken and written, with accurate grammar and professional tone.
• Previous experience in call centers, healthcare support, or customer service environments is highly beneficial.
• Ability to work on-site in Nasr City, manage time effectively, and handle a high volume of interactions while maintaining quality.
• Comfort with using CRM or ticketing systems and basic office software; willingness to learn new tools and processes.
• High level of reliability, respect for confidentiality, and commitment to patient-centered service.