Consultant- Client Success

Department:

Customer Service

Job Summary

The Consultant - Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business.

The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities manage geographic expansion and promote product adoption.

This role is an exciting opportunity to be at the forefront of Visa Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan.

The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager

Qualifications :

• Analytical skills to prepare and summarize data into business solutions and provide sound analysis
• Able to communicate complex technical terms and/or processes in business language tailored to client
• Self-starter able to achieve results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multi-task under deadlines
• Experience using standard Microsoft Office tools (e.g. Excel PowerPoint Word)
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization
• Knowledge of the payment industry (i.e. trends threats competitors regulatory environments)
• Certifications or qualifications in Client Success project management or related areas of practice and expertise.
• Basic to intermediate proficiency in the following skills
• Building client relationships Build credibility and create trust-based relations partner with clients to build their business
• Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
• Client engagement Communicate clearly and effectively with clients
• Critical thinking take ownership over problems and find creative solutions to complex problems
• Ability to speak French is preferred

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

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