خدمة العملاء لمتحدثي المستوى C1

Company Description Raya Customer Experience (Raya CX) is a next-generation business process outsourcing (BPO) and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets and delivers integrated outsourcing solutions powered by advanced technologies. Raya CX focuses on robust strategies, continuous improvement, and innovation to enhance service quality, efficiency, and customer satisfaction for its clients.
Role Description This is a full-time, on-site Customer Service role for C1-level speakers, based in Qesm 2nd 6 October. The role involves responding to customer inquiries via phone, email, chat, and other channels, providing accurate information and resolving issues in a timely, professional manner. Day-to-day tasks include handling complaints, documenting interactions in customer service systems, following defined procedures, and escalating complex cases when needed. The Customer Service representative will ensure adherence to quality and performance standards, maintain up-to-date knowledge of client products and services, and contribute to a positive, collaborative team environment. The role also requires active participation in coaching sessions and training to continuously improve communication and service delivery skills.
Qualifications

• Strong spoken and written communication skills in English at C1 level, with clear articulation and professional tone.
• Customer service skills, including active listening, empathy, problem solving, and conflict resolution.
• Ability to work with customer support tools and CRM systems, with basic computer literacy and multitasking skills.
• Time management and organizational skills, with the ability to handle high volumes of inquiries while maintaining accuracy.
• Collaborative mindset, adaptability, and willingness to learn new processes and client-specific requirements.
• Previous experience in customer service, call centers, or BPO environments is an advantage.
• High school diploma or equivalent; a college degree in business, communication, or a related field is a plus.
• Availability to work flexible shifts, including evenings, weekends, and holidays as required by business needs.