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Company Description TIME Hotels, founded in Dubai in 2012, is an upscale hospitality brand offering hotels, serviced apartments, and residences across diverse markets. Managed by experienced professionals, the company focuses on energetic, hands-on leadership and proactive yet respectful service. Its multicultural team brings together talent from around the world to deliver first-class hospitality to both business and leisure guests. TIME Hotels values strong relationships with guests, property owners, suppliers, and team members, aiming to create memorable experiences and brighten every interaction.

Role Description This full-time, on-site Reservations Agent role is based in Giza ( we'll be moving to 5th Settlement, Cairo approximately be beginning of 2027) and focuses on managing guest bookings and related inquiries. The Reservations Agent handles incoming calls and emails, provides accurate information on room types, rates, and availability, and processes individual and group reservations in the property management system. Responsibilities include updating and maintaining reservation records, coordinating with front office and sales teams, and ensuring special requests and preferences are correctly recorded. The role also involves resolving guest issues, following established policies and procedures, and promoting hotel services and offers to maximize occupancy and revenue.

Qualifications

-Verygood verbal and written communication skills in English

-Strong attention to detail and accuracy in handling bookings.

-Ability to work flexible shifts, including weekends and public holidays.

-Previous experience in hotel reservations, front office, customer service, or call center operations is preferred.