مساعد خدمة عملاء | ماركس أند سبنسر | كايرو فيستيفال سيتي

Job description

Overview Of The Role:

• The Customer Service Associate at Marks & Spencer in Dubai plays a key role in delivering exceptional service to customers. The associate is responsible for maintaining store standards, managing inventory, and assisting with sales. They handle customer inquiries and complaints, ensure the store is well-stocked and visually appealing, and operate the cash register following company policies. Success in this role requires excellent communication, attention to detail, teamwork, and a strong customer-focused approach. The role supports the Duty Manager and works collaboratively with the store team to achieve sales and service goals.

What You Will Do:

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Skills

Required Skills To Be Successful:

• Strong customer service skills with experience in similar roles.
• Excellent communication and interpersonal skills.
• Attention to detail in maintaining store standards.
• Proficiency in cash handling and transaction processing.

What Qualifies You For The Role:

• Previous experience in customer-facing roles focusing on excellent service.
• Strong verbal communication and interpersonal skills.
• Ability to maintain high store standards in terms of product organization and cleanliness.
• Experience in recommending products and engaging in upselling and cross-selling.
• Experience in operating cash registers and handling cash.
• Ability to work well within a team to achieve store goals.