مسؤول تحديد المواعيد (متحدث باللغة الإنجليزية مستوى C1)

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services that supports businesses with smart, flexible, and dedicated solutions. The company focuses on delivering seamless customer experiences across a wide range of industries through advanced call center operations. Backed by a visionary team, cutting-edge technology, and a strong client-centric mindset, Innovative Work Solutions helps organizations enhance service quality and efficiency. By redefining flexibility, professionalism, and excellence in every interaction, the company drives measurable success for clients worldwide.
Role Description The Appointment Setter (English speaker C1) is a full-time, on-site role based in Cairo. In this position, the team member will contact prospective and existing clients, introduce services, and schedule appointments for the sales or account management teams. Daily responsibilities include managing outbound and inbound calls, qualifying leads, confirming appointment details, and updating scheduling systems and CRM tools with accurate information. The role also involves handling general inquiries, following up on leads, and maintaining a professional, customer-focused communication style that aligns with company standards.
Qualifications

• Candidates should possess strong Setting Appointments and Appointment Scheduling skills, including managing calendars and confirming details with accuracy.
• Candidates should possess effective Lead Generation skills, such as identifying prospects, qualifying inquiries, and supporting the sales pipeline.
• Candidates should possess excellent Communication skills, including C1-level English proficiency, clear telephone etiquette, and active listening abilities.
• Candidates should possess solid Customer Service skills, with a focus on empathy, problem-solving, and maintaining a professional tone in every interaction.
• Additional beneficial qualifications include prior experience in call centers or telesales, familiarity with CRM or scheduling software, basic computer literacy, and the ability to work in a fast-paced, target-driven environment.
• A high school diploma or equivalent is required; further education in Business, Communications, or related fields is considered an advantage.