موظف دعم إداري (مكالمات ومحادثات)

Company Description Concentrix is a Fortune 500 technology and services leader that helps global brands build intelligent operations that perform in real-world environments. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations. With more than 20 years of operational experience and proven AI capabilities, Concentrix serves clients across all major industries. As an Intelligent Transformation Partner, the company focuses on turning AI ambition into measurable, scalable performance for its clients.

Role Description This full-time, on-site Customer Service Representative role is based in Cairo. The Customer Service Representative will handle inbound and outbound customer inquiries through phone, email, chat, or other channels, providing accurate information and timely resolutions. Responsibilities include troubleshooting issues, documenting interactions in internal systems, and following established procedures to ensure consistent service. The role involves collaborating with team members and supervisors to escalate complex cases, meeting performance targets such as response time and quality scores, and contributing to continuous improvement of the customer experience. The position requires adherence to company policies, participation in training, and maintaining a professional and empathetic approach with every interaction.

Qualifications

WE’RE HIRING! CUSTOMER SUPPORT SPECIALISTS

Salary up to 22,000 EGP

✅ English Level: B2

✅ Graduates & Dropouts Only

✅ Military Status: Completed or Exempted

✅ Rotational 24/7 Shifts

✅ Transportation Provided

✅ Start Immediately!

Ready to join? Apply now!